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KlickPay

Privacy Policy

This Privacy Policy explains how KlickPay collects, uses, protects and shares information in connection with payment services.

Introduction

KlickPay is committed to protecting the privacy, confidentiality and security of personal and transaction-related information processed through its website, applications, services, payment gateway, merchant integrations, APIs, plugins and related platforms.

This Privacy Policy explains what information KlickPay may collect or receive, why it is needed, how it is used and the safeguards applied to protect it.

1. Security

  • KlickPay applies reasonable administrative, technical and organizational precautions to protect personal information from misuse, loss, unauthorized access, disclosure, alteration or destruction.
  • Personal information is stored on secure systems and protected networks, with access limited to authorized personnel and service providers who require access to perform their duties.
  • No method of internet transmission or electronic storage is 100% secure, but KlickPay applies appropriate safeguards to reduce risk.

2. Analytics Collection

KlickPay may use analytics tools, including Google Analytics, to understand website and application usage, improve performance and enhance user experience.

  • Analytics may include technical data such as IP address, browser type, device information, pages visited and interaction behavior.
  • No payment card data or sensitive authentication data is collected for analytics purposes.

3. Sharing and Disclosure

KlickPay does not rent, sell or trade personal information to third parties.

KlickPay may disclose personal or transaction-related information where necessary to comply with law, protect systems and contractual rights, prevent fraud or abuse, or provide payment services through trusted banks, acquirers, payment processors, technical support providers and hosting partners.

4. Collection and Use of Information

KlickPay may collect or receive information directly from users, merchants, websites, mobile applications, merchant systems, plugins, APIs and integrations when necessary to provide services securely and effectively.

Customer dataName, email and phone number where provided during checkout or support.
Transaction dataReference ID, amount, selected method, transaction status and reconciliation references.
Technical dataCallback URLs, success/error URLs, webhook endpoints and integration logs.

5. Merchant Integrations, Plugins, APIs and Checkout

When KlickPay is used through merchant websites, e-commerce platforms, mobile applications, plugins, APIs or hosted payment pages, KlickPay may receive customer, order, transaction and technical callback information required to process and manage the payment securely.

This data is used only for legitimate payment-related and service-related purposes, including payment processing, authentication, fraud prevention, reconciliation, transaction support, technical integration, complaint handling, refunds, chargebacks, reporting and compliance.

6. Feedback and Service Communications

KlickPay may contact customers or merchants by email, phone, SMS or other available communication channels regarding service notices, transaction status, support matters, technical issues, complaints or other important service-related matters.

7. Resolving Complaints

KlickPay maintains a complaint resolution mechanism to receive, review, investigate and respond to customer and merchant complaints in a fair and timely manner.

  1. Receive and record the complaint.
  2. Acknowledge receipt.
  3. Investigate the issue.
  4. Take the necessary steps where possible and appropriate.
  5. Communicate the progress and outcome reasonably.